Friday, August 8, 2008

Wow'd By Reconciliation: It IS Possible

Simply put, we, as Christians, are CALLED to be different. We are CALLED to be in this world, but not "of" this world. We are CALLED to treat others as we would want to be treated. CALLED.

Sometimes I fail to answer.

Reconciliation IS possible. Jesus did not just speak to it, he lived it. And died for it. His forgiveness is not conditional.

Sometimes I make it conditional.

You've read over the last few weeks how I have struggled. I am not perfect. Today, I was able to have a conversation with my "trans guy" in response to a comment he left on my blog. I didn't simply comment back. I called him. Immediately. During our phone conversation, I thanked him for his apology and shared how Jesus has been working in my life to reveal to me how our auto drama is less about the actual car, and more about the need for humans to work alongside one another towards reconciliation in matters that, for lack of a better word, suck.

Big Picture vs. Little Picture.

Ultimately, it's not about the car. It's about people.

In the future I will make every attempt to wield my blogging power for good.

I've had a good, strong cup of Reconciliation Blend this morning.

Enjoy a cup on me.

The following Comment has been re-posted with permission

Cuppa Jo.

First of all, I'd like to sincerely apologize for the experience you are having with your car. It sounds terrible. In our daily business we strive to provide our customers with the best quality and service. Unfortunately, on occasion, for one reason or another, we fall short of that goal. Believe me, I personally spend many hours lamenting over situations such as these. But they do happen sometimes none the less. Ultimately, all we can do is everything in our power to rectify the situation and do our best to make amends. Rest assured that we are working diligently to get your car back to you with the transmission in perfect working order.

Upon return of your car we will also be giving you a $200.00 Target gift certificate to show our appreciation for allowing us to serve you. This is not something we do only for someone with a blog page, but for any customer who is not 100% satisfied with our company.

Furthermore, although cooler line hoses only break on rare occasions,and we do visually inspect them, we are currently implementing a program to more closely examine every line and replace any hose that shows even a minute sign of wear to avoid any future problems. It is my belief that the Internet and blogs such as yours can only help to improve relationships between businesses and their customers. I do not fear this technology, I embrace it.

I only wish that we had been aware of your situation sooner, and for that I am truly sorry.If you have any questions or if there is anything more we can do for you at all please do not hesitate to call us at 888-808-1066 and ask for Joe.

Thank you,

Gator Transmissions
The "Trans Guys"


Liz said...

Wow! That's a business I would frequent. Integrity is so much more important than just good customer service or workmanship.

Amy said...

That is awesome. I agree with Liz. I'm glad you had a good conversation with him.